Frequently Asked Questions
Answers before we even start.
Here are the most common questions brands ask us about subscriptions, services and how working with Zero⁺ actually looks like.
Still not sure?
If you don’t see your question here, send us a message and we’ll reply with details tailored to your brand.
Contact our teamPrefer email? hello@zero-jo.com
How does the subscription model work?
You choose a plan based on the amount of work you need per month — content, campaigns, or mixed. We agree on priorities, open a shared task board, and our team delivers within clear timelines (usually 48–72 hours per task).
What’s the difference between subscription and project-based work?
Subscription is perfect for ongoing needs: social media, monthly campaigns, and continuous support. Project-based work is used for things with a clear start and end: websites, apps, rebrands, or one big campaign.
Can you handle both marketing and software for the same brand?
Yes. That’s exactly what Zero⁺ is built for. Our creative and development teams work together on one shared roadmap — so the campaigns, website, and app all speak the same language.
How fast do you deliver content or tasks?
Most standard tasks are delivered within 2–3 working days. Bigger items like a full campaign, shoot, or feature development are scheduled with clear milestones and timelines agreed in advance.
Do you work with startups or only established brands?
We work with both. Some clients come to us with just an idea or MVP; others are established brands needing a fresh push. The engagement model changes, but the level of attention is the same.
Can I pause, upgrade, or downgrade my subscription?
Yes. Subscriptions are flexible. You can adjust your plan month-to-month depending on workload, launches, or seasonality — as long as you inform us before the next cycle starts.
What do you need from us before starting?
We usually start with a short discovery call, access to your current assets (logos, brand guidelines, existing platforms) and clear goals or KPIs. From there, we propose a roadmap and start execution.
Do you only work in English, or also Arabic and other languages?
We regularly create content in both Arabic and English, and can coordinate additional languages when needed through our network of translators and partners.